The Iwata Airbrush Warranty
SummaryIwata offers a 5 year warranty on their products. Generally, it covers product defects unrelated to how you use your airbrush.
The Actual WarrantyAll Iwata airbrushes are warranted against all manufacturing defects of material and manufacture or workmanship for a period of FIVE years from the date of purchase. This warranty does not cover fluid needle or fluid nozzles since these parts need to be replaced occasionally due to normal wear. Any other part or material that is or becomes defective so as not to be usable within this period will be repaired or replaced. This warranty does not cover damage caused by negligence or airbrushes that have been altered or abused in any way. Call or email Iwata-Medea before returning an airbrush for the appropriate procedure for warranty repairs.
My Explanation of Said Warranty
- 5 Years from the purchase date
Even though doesn't generally ask you to prove the date of purchase you should still keep your receipt. This is because even though Iwata doesn't normally ask for it, it doesn't mean they can't.
What's coveredAll Iwata airbrushes are warranted against all manufacturing defects of
The chrome peeling off your airbrush is an example of defective material.
A broken weld from normal use is an example of a manufacturing defect
ExclusionsBecause they wear out the warranty does not cover
- fluid needles
- fluid nozzles
However, if there's a material defect (for instance, there's no hole for the needle to pass through the nozzle) Iwata generally takes care of issues even with needle and nozzles that are clearly their fault. They don't have to under the terms of the warranty but they do anyway.
RemedyDefective parts and materials (not including needles and nozzles) will be repaired or replaced at Iwata's discretion.
Bad things that void your warranty
- Damage caused by negligence
- Airbrushes that have been altered
- Airbrushes that have been abused
Making a ClaimCall them up at 503.253.7308. You'll get to talk with someone first to see if the problem can be fixed over the phone.
If that doesn't work they'll issue you a Return Authorization Number and have you send it in to them.